Support – Managed IT Services

Managed IT Services: Managed IT Services goes well beyond the day to day computer support and repair. We provide your company with an enterprise level IT department an affordable and predictable monthly price that your business can budget for to monitor, manage and maintain all of your company’s technology needs. Our service is as efficient as an in-house department but with a unique combination of tools, resources, processes and documentation to also help make strategic decisions that will help your company be more productive, efficient and profitable.

IT Help Desk

With maintenance tasks automated by our Proactive System, the Help Desk is available to make sure productivity stays up for all of the users we support. Whether New Level Technology’s RMM escalates an issue that requires human intervention, a user needs to report a support issue or ask a how to question, the help desk is ready to assist. Our highly technical and professional engineers are here to help you.

  • Phone: By all means, CALL US – we are ready and eager to help.
  • Email: You will get an immediate response.
  • Chat: Already on the phone and need help. Request a chat session.
  • Client Portal: You can reach us via our client portal, open, view, close tickets.
Learn More about our IT Help Desk

Remote Monitoring and Management

Business owners and managers are always looking for new solutions to make their companies as competitive as possible, and in today’s IT dominated market, a fast and efficient network is essential for an organization of any size to remain viable. With many businesses facing limited resources and a real shortage of talented IT personnel, remote monitoring presents an effective solution that minimizes their efforts and expenditures to achieve the desired results, and most importantly, reduces costly network downtime.

Save Time and Increase Efficiency
Remote monitoring increases overall efficiency by saving time and reducing expenditures so that organizations can put their valuable resources elsewhere instead of manually tracking and compiling an inventory of a company’s IT assets. With automated IT asset tracking software, all monitored computers in a network become visible in a single central console, providing organizations with real-time information they need in just a few clicks of a mouse, saving IT administrators weeks of intensive work. Additionally, with remote monitoring, teams can share potential problems to address issues, resulting in better efficiency and improved accuracy.

Receive Proactive Maintenance and Early Detection
One of the most important benefits of remote monitoring is that it can be done 24/7 and send an alert any time of the day so that irregularities in the network can be addressed immediately. Common irregularities and errors include: disc space falls below a defined percentage of free space; Windows updates are turned off; antivirus software is out of date; and Windows firewall is disabled. When an issue arises, remote monitoring sends an alert so that IT administrators are able take immediate and necessary measures to ensure that the issue does not result in diminished productivity and downtime. Without remote monitoring, an issue might go unnoticed for days or weeks, resulting in a costly and large-scale problem.

Gain Essential Insights
Remote monitoring can provide organizations with essential insights to the overall health of their network and areas that need improvement, saving a company’s IT administrator countless hours and resulting in a quick resolution of network issues to avoid costly downtime. Additionally, because remote monitoring checks the network 24/7, organizations automatically receive information on all IT assets, such as patches, updates, and hardware upgrades, the database is automatically updated, and important business applications are always tracked.

Minimize Business Disruption
No network is perfect, and when a problem arises, it needs to be addressed immediately and in the right way. Downtime can cost thousands of dollars each day and result in customers changing vendors. With around-the-clock remote monitoring, companies can fix their network issues as soon as they arise, anytime, anywhere, and improve overall customer service.

While technology disruptions can come in many forms, what is clearly evident is that those companies with remote monitoring in place can ensure that their networks are up-to-date, effectively reducing downtime and loss in productivity. While remote monitoring can be applied to many industries of any size, it is a particularly effective solution for small to mid-sized companies, and the overall health and security of their IT systems by ensuring that even the smallest problem is detected and fixed immediately.

Learn More about our RMM

Field Support and Emergency Onsite

Our field support team works in conjunction with the Proactive System as well as the Help Desk to ensure issues are resolved when required. A well trained and experienced Field Technician will be dispatched to fix any escalated problems on a timely manner.

  • Local Based.
  • Onsite Support is not only to fix the addressed problem, they also oversee any potential issues that can become a problem in the future – and fix it on the spot.
  • Available for Projects/Implementations.
Learn More about Field Support and Emergency Onsite

Vendor Management

Vendor Management is a critical component of any IT department. From a Managed IT Services perspective vendor management involves centrally managing all technology issues/requests from one platform (they are all reported to the NLT Help Desk).

When you have an issue that involves a technology vendor, whether your copier, telephone lines or an issue with your industry specific application, you report it to us and we will manage the issue to completion.

This also includes us interviewing and replacing a non performing vendor on your behalf or looking at IT Costs to make sure we are getting the most competitive pricing.

Learn More about our Vendor Managament

Strategic CIO Level Guidance

CIO Meetings are conducted regularly between the business owner or business manager and your CIO at New Level Technology. These meetings are generally conducted to discuss your business challenges, as well as look for ways to cut costs and understand where you plan to take your business so we can make sure that you have the proper technology.

  • Allows to close the gap between business goals and technology.
  • Having someone looking beyond keeping things running.
  • Business Continuity Planning
  • Technology Recommendations
  • Strategic Planning