Support – Managed IT Services

Managed IT Services: Managed IT Services goes well beyond the day to day computer support and repair. We provide your company with an enterprise level IT department an affordable and predictable monthly price that your business can budget for to monitor, manage and maintain all of your company’s technology needs. Our service is as efficient as an in-house department but with a unique combination of tools, resources, processes and documentation to also help make strategic decisions that will help your company be more productive, efficient and profitable.

IT Help Desk

With maintenance tasks automated by our Proactive System, the Help Desk is available to make sure productivity stays up for all of the users we support. Whether New Level Technology’s RMM escalates an issue that requires human intervention, a user needs to report a support issue or ask a how to question, the help desk is ready to assist. Our highly technical and professional engineers are here to help you.

Learn More about our IT Help Desk

Remote Monitoring and Management

Business owners and managers are always looking for new solutions to make their companies as competitive as possible, and in today’s IT dominated market, a fast and efficient network is essential for an organization of any size to remain viable. With many businesses facing limited resources and a real shortage of talented IT personnel, remote monitoring presents an effective solution that minimizes their efforts and expenditures to achieve the desired results, and most importantly, reduces costly network downtime.

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Field Support and Emergency Onsite

Our field support team works in conjunction with the Proactive System as well as the Help Desk to ensure issues are resolved when required. A well trained and experienced Field Technician will be dispatched to fix any escalated problems on a timely manner.

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Vendor Management

Vendor Management is a critical component of any IT department. From a Managed IT Services perspective vendor management involves centrally managing all technology issues/requests from one platform (they are all reported to the NLT Help Desk).

Learn More about our Vendor Managament

Strategic CIO Level Guidance

CIO Meetings are conducted regularly between the business owner or business manager and your CIO at New Level Technology. These meetings are generally conducted to discuss your business challenges, as well as look for ways to cut costs and understand where you plan to take your business so we can make sure that you have the proper technology.

  • Allows to close the gap between business goals and technology.
  • Having someone looking beyond keeping things running.
  • Business Continuity Planning
  • Technology Recommendations
  • Strategic Planning